Refunds

At SHARE, we believe in transparency and clarity when it comes to financial transactions. Our refund policy is designed to distinguish between fees retained by SHARE and refunds initiated by our merchants to their customers.

SHARE refund policy

SHARE does not refund the following fees under any circumstances:

Branding fee
Transaction fee
Monthly subscription fee
Merchant account verification fee

These fees cover platform usage, tools, marketing, and payment processing infrastructure, and are therefore non-refundable once a transaction is completed or a subscription cycle begins.

Merchant refunds to customers

Merchants on the SHARE platform have the option to issue refunds to their customers. However, SHARE advises all merchants to only accept payments when the customer is fully satisfied. This prevents disputes, refunds and maintains trust on the platform.

If a merchant initiates a refund to a customer, SHARE will refund the full transaction amount to the customer, while the merchant will be charged a refund processing fee ranging from 2.9% to 4.4% of the refunded amount.

If a merchant requests SHARE to process a refund directly, we will issue the refund; however, the merchant will be responsible for a processing fee ranging from 2.9% to 4.4%. This is because Stripe does not refund its transaction fees. Therefore, the merchant is liable for covering these fees. We strongly encourage our merchants to accept payments only when their clients are fully satisfied with the service. SHARE merchants will be held responsible for any refund—whether it is initiated by the client directly or requested by the merchant.

Refund scenario	Refunded to customer	Fee charged to merchant	Explanation
Merchant-initiated full refund	100% of transaction	2.9% – 4.4%	Customer receives full refund, merchant pays processing fee
Customer-initiated refund via SHARE	100% of transaction	2.9% – 4.4%	Customer receives full refund, merchant pays processing fee
Branding fee	Not applicable	Not applicable	Branding fees are non-refundable
Monthly subscription	Not applicable	Not applicable	Monthly subscription fees are non-refundable once a cycle has begun
Transaction fee	Not applicable	Not applicable	Transaction processing fees are not refunded by Stripe or SHARE
Verification fee	Not applicable	Not applicable	This one-time fee for verifying merchant identity is non-refundable

Best practices to avoid refunds

To ensure smooth operations and reduce refund-related losses, SHARE recommends that merchants:

Only confirm payment once the customer confirms satisfaction with the service or product.
Maintain transparent pricing, clear deliverables, and well-documented service descriptions.
Keep a record of all client communication and agreements.
Resolve dissatisfaction issues proactively to prevent refund requests.

For additional support or clarification on our refund policies, please contact our support team through your SHARE dashboard or visit our help center.